Alamo car rental at Dallas Airport (DFW)

Alamo operates from the DFW car rental facility. See the getting-here section for exact directions from your terminal.

Hola Car Rentals is the only premium partner of the top car rental brands operating at Dallas Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip at Dallas Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Dallas Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Dallas Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

All rental car counters at Dallas Airport (DFW) are located off-terminal at the DFW Rental Car Center, at 2424 E 38th Street, near the south entrance of the airport complex. There are no counters inside the terminals themselves.

To reach the Rental Car Center from any terminal at Dallas Airport, follow the overhead signs for Ground Transportation or Shuttle to the lower level curbside. Look for the purple Rental Car Shuttle stop, which is separate from hotel and rideshare zones. Shuttles run 24 hours a day, 7 days a week, every 10 to 15 minutes, and the ride takes approximately 5 to 10 minutes.

Once at the Rental Car Center, proceed to the Customer Service Plaza on the top floor, where all major brands including Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, and Thrifty have counters or kiosks. Present your driver's license, credit card, and reservation confirmation to complete the agreement, then collect your vehicle from the adjacent garage.

If you are arriving on an international flight, you will land primarily in Terminal D. Allow extra time for immigration, baggage claim, and customs before heading to the shuttle stop. From the moment you clear customs, plan on 20 to 35 minutes to reach the counter, plus the variable time for immigration queues.

Renting at Dallas Airport comes with a significant layer of location-specific surcharges that are added on top of the base rental rate. At Dallas Airport, these combined fees and taxes can reach approximately 29% of the total rental price, which is higher than many other U.S. airports.

The main charges you will see at Dallas Airport include:

• Airport concession recovery fee: charged by the rental company to recover the cost of operating at the airport, passed directly to renters
• Customer facility charge: a per-contract fee tied to the use of the Dallas Airport Rental Car Center
• State and local rental taxes specific to Texas and the Dallas area

Because some of these charges are fixed amounts rather than percentages, they can have a proportionally larger impact on lower-priced rentals. Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the counter.

If your confirmation states that taxes and fees are included, you should not be billed again for those items at the Dallas Airport counter. If you are charged for something not listed on your confirmation, keep all paperwork and contact support after the rental is complete.

The Dallas Airport area sits within one of the most extensive cashless toll networks in the United States. When renting at Dallas Airport, you will encounter toll roads managed by multiple authorities, including the North Texas Tollway Authority (NTTA) with its TollTag system, TxDOT with TxTag, and TEXpress Lanes on routes such as the North Tarrant Express and the I-635 LBJ Managed Lanes.

Almost all toll facilities in the Dallas Airport region use overhead gantries that read transponders or photograph license plates. Cash booths are rare or nonexistent on most routes.

Your rental vehicle at Dallas Airport will already include an electronic toll device. At the counter you will typically have two options:

• Unlimited toll package: a flat daily fee of approximately US$11 to US$25 per rental day, covering all toll usage during the rental period
• Pay per use: the rental company bills you the actual toll amounts plus daily or administrative processing fees after the rental ends, which can appear on your card days or weeks later

If you plan to drive frequently on Dallas-area expressways, the unlimited package may offer better value. For one or two toll uses, pay-per-use may cost less overall. Estimated daily toll costs in the Dallas Airport metro area range from approximately US$5 to US$20 depending on your routes.

Texas has no congestion charges or emissions zones, so the only road fees you need to plan for are standard tolls.